These terms govern your use of ProClean Aberdeen Ltd’s services and website.
Definitions
When we say “ProClean”, “we”, “us”, or “our”, we mean ProClean Aberdeen Ltd, a limited company registered in Scotland under Companies House number SC864785. “You”, “your”, and “client” refer to any person or organisation engaging our services. “Services” means the cleaning work we provide as described on our website. “Agreement” means the contract between you and ProClean for the provision of services.
Service agreement
By requesting a quote or accepting our proposal, you enter into a binding agreement with ProClean Aberdeen Ltd. Our services are provided on a professional basis and subject to these terms. We reserve the right to decline any request or terminate an agreement if we believe it falls outside our scope or presents unreasonable risk. All work is carried out by our DBS-checked, fully trained staff in accordance with our quality standards.
Client responsibilities
You are responsible for ensuring safe access to the property on the agreed date and time. You must disclose any hazards, restricted areas, or items of particular value that require special care. If the property is occupied, you must ensure occupants are aware of our visit. You are liable for any damage caused by your failure to disclose relevant information or provide reasonable access. Payment of invoices is your responsibility and must be settled within the terms specified.
Our obligations
ProClean commits to delivering the service as described in your quote and agreement. Our staff will work professionally and respectfully, respecting your privacy and property. We maintain full public liability insurance and employers’ liability insurance as required by law. We use appropriate cleaning products and methods suitable for your property type. If you are dissatisfied with any aspect of our work, you must notify us within seven days to allow for remedial action.
Booking and cancellations
Bookings are confirmed once you have received and accepted our quote. You may cancel up to 48 hours before the scheduled date without penalty. Cancellations made with less than 48 hours’ notice may incur a cancellation fee equivalent to 50% of the quoted price. If we cancel due to circumstances beyond our control, we will reschedule at no additional cost. Repeated cancellations may result in termination of the agreement.
Access requirements
You must provide safe and unobstructed access to all areas requiring cleaning. If access is restricted or requires special arrangements, you must inform us in advance. We cannot be held responsible for damage to locks, doors, or access points caused by gaining entry. For recurring contracts, you may provide a key or access code; you remain responsible for its security. If access cannot be gained on the scheduled date, a call-out fee may apply.
Payment terms
Payment is due within 30 days of invoice unless otherwise agreed in writing. Invoices are issued following completion of work. We accept bank transfer and other methods as specified on the invoice. Late payment may result in suspension of services and additional charges. For recurring contracts, we may arrange direct debit or standing order payment by mutual agreement. Quotes are valid for 30 days from the date of issue.
Liability and insurance
ProClean holds full public liability insurance covering up to £6 million. We are not liable for loss of or damage to your personal belongings unless caused directly by our negligence. Our liability is limited to the value of the service provided. We cannot be held responsible for pre-existing damage, structural issues, or damage caused by defective fixtures or fittings. You should ensure your own home or contents insurance covers any risks you wish to protect against.
Confidentiality
We treat all client information as confidential and do not share details with third parties except where required by law or for the provision of services. Information collected via our quote form is used solely for quoting, invoicing, and service delivery. We comply with UK data protection legislation. Your contact details will not be used for marketing purposes without your explicit consent.
Complaints procedure
If you are unhappy with our service, contact us within seven days of completion. Provide details of the issue and photographs if relevant. We will investigate and respond within five working days. If the issue can be remedied, we will arrange a return visit at no cost. If you remain dissatisfied, you may escalate your complaint in writing to our management. We aim to resolve all complaints fairly and promptly.
Amendments to these terms
ProClean reserves the right to amend these terms at any time. Changes will be notified to existing clients in writing. Continued use of our services following notification of changes constitutes acceptance of the amended terms. We will not apply changes retrospectively to existing agreements without your consent.
Governing law
These terms are governed by and construed in accordance with the laws of Scotland. Any disputes arising from this agreement shall be subject to the exclusive jurisdiction of the Scottish courts. Both parties agree to attempt to resolve disputes through good faith negotiation before pursuing legal action.
Contact for legal queries
If you have questions about these terms or wish to raise a legal matter, contact ProClean Aberdeen Ltd at 16 Farburn Terrace, Aberdeen, AB21 7DT, or by phone on the number listed on our website. You may also email us with your enquiry. Our business hours are Monday to Friday, 8:30am to 8:30pm, and Saturday to Sunday, 10am to 3pm.