We take your privacy seriously and are committed to protecting your personal data.

How we handle your information

ProClean Aberdeen Ltd collects personal data only when necessary to provide our cleaning services and respond to your enquiries. When you request a quote through our website, we gather your name, email address, phone number, postcode, and details about your property and cleaning needs. This information allows us to assess your requirements, provide an accurate quote, and schedule your service. We may also collect photos you upload to help us understand the scope of work required.

Your data is stored securely and accessed only by our team members who need it to deliver your cleaning service or respond to your enquiry. We do not sell, trade, or share your personal information with third parties for marketing purposes. Our staff are trained to handle your data confidentially, and all team members are DBS-checked as part of our commitment to your safety and trust.

We use your contact details to communicate with you about your quote, booking confirmation, scheduling, and invoicing. If you opt in to receive updates about our services, we may send you occasional information about new offerings or seasonal promotions. You can unsubscribe from marketing communications at any time by contacting us directly.

We retain your information for as long as necessary to complete your service and fulfil any legal obligations. Once your contract with us has ended and any statutory retention periods have passed, we securely delete your data. If you wish to request access to, correction of, or deletion of your personal information, please contact us in writing.

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